Meeting/Event Information

Program Description:

Participants in the Leading Through Difficult Conversations will learn the fundamentals of how to have critical conversations. Specifically, the session will focus on:

Building Trust

• Understanding and applying the foundations for building and priming for trust  
• Identifying how to create an open and honest space for conversations 

Critical Conversations

• Identifying what's possible when they are communicating with others at their best – even in heated situations
• Understanding how to feel confident and keep the dialogue going, even when the stakes are high
• Realizing the importance of active listening and asking powerful questions
• Moving from having a healthy dialogue to taking action and achieving results
• Defining what it means to set powerful agreements with others

Presented by:

Harvey Smith, Leadership, Executive and Business Coach

Since 2003, Harvey has partnered in coaching relationships with thousands of individuals and business clients who want to achieve greater success.

By following a proven methodology and incorporating his own business expertise, Harvey’s clients benefit professionally and personally from his certifications in leadership and career development, and behavioral communication tools, such as the DISC and Values assessments. Harvey’s skillful coaching combined with the powerful insights gained from these tools, enable his clients to increase their self-awareness, leverage their strengths, create more positive relationships, and experience a greater sense of well-being and control over their career experiences.

Harvey demonstrates his passion for sharing knowledge by training and certifying other coaches and business leaders on the use and interpretation of the communication tools. Additionally, Harvey hosts a forum for coaches and executives to discuss trending business books and relevant topics.

Coaching Focus

Business Owners, Executives, Business Teams, Leadership Development, Communication Skills and Certifying Coaches and Consultants in DISC+Values assessments

Coaching Philosophy

We become more effective by developing our strengths, communication skills, and success attitudes. Success is a combination of awareness, attitudes, activities, agreements and accountability.            

Certifications

• Certified Business Coach (UNC-C)
• Master Certified Coach (MCC), ICF
• Certified Conversational Intelligence Coach (C-IQ)
• Certified Career Management Coach
• Certified Leadership Coach
• Certified Sales Coach
• Certified Professional Behavioral and Values Analyst

Worth Mentioning

• Past President, International Coach Federation-Charlotte
• Leadership Coach, McColl School of Business, Queens University
• Guest Instructor, NC State University Coaching Program
• Guest Instructor, Duke University Coaching Program
• Guest Instructor, UNC-C Coaching Program
• President, Matthews Executive Group
• Contributing Columnist, “Career Coach”, Charlotte Observer Sunday (2005-2007)

Prior to Coaching

Harvey successfully managed a $65 million textile division for the largest converter of fabrics in the US, which included overseeing and developing a national sales force and customer satisfaction team.